New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

OK, I’ll admit it … I am a closet Amazon addict. I get an adrenaline rush from the thrill of one-click purchases and the ease of buying nearly everything I need when I need it, and knowing it will ...

Among the slew of CES announcements this week, it should be no surprise to anyone that generative AI is a major theme from tech companies this year, including Volkswagen, Nvidia and (of course) Amazon ...

In 2025, Amazon identified, seized, and appropriately disposed of more than 15 million counterfeit products worldwide, ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

The Holidays are the time to get in touch with the family, enjoy the comforts of the home, and celebrate this festive season, with Amazon offering Alexa as your companion for a smart home experience.