Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

Apple just unveiled Business Chat, its bid to turn iMessage into a communication platform that can compete with Facebook Messenger – and perhaps, make iMessage one of the main ways you interact with ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...