Micah Solomon, speaker and advisor to corporations and professional firms on improving customer service and the customer experience, discusses the problem of poor customer service in the healthcare ...

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

The rise of consumerism in U.S. healthcare has raised expectations for accuracy and effortlessness in customer service, according to a recent survey commissioned by IntelliResponse. The company’s ...

Col. Jerry Penner III has been commanding Madigan Healthcare System in Tacoma, Wash., for more than two months and has been leading the way in ensuring that Madigan Army Medical Center and its ...

Customer service has an opportunity shine when it’s delivered at stressful moments, such as those that are often encountered in healthcare, where everything from lengthy bills to decisions related to ...