The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents. Interactive Voice Response (IVR) is a wonderful tool that helps ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. ACD (automatic call distribution) and IVR (interactive voice response) are two ...

OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...

Recently, Paul English made the news with his “IVR Cheat Sheet,” a Web site that lists shortcuts to allow customers to quickly escape from corporate IVR systems. The list is a clever idea, but for ...

Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off. Click-to-connect applications will replace IVR applications over time as multi-modal ...