Perhaps no service is as synonymous with streaming television as Netflix, the company that helped to revolutionize the entertainment landscape. For better or worse, Netflix's pivot from mail-order ...

Netflix has quietly cut a popular feature which will affect everyone who uses the streaming service on their phones. The company has ended the ability to cast video directly from your phone to a ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Personalization used to be about recognizing a customer ...