Twenty years after the introduction of the theory, we revisit what it does—and doesn’t—explain. by Clayton M. Christensen, Michael E. Raynor and Rory McDonald Please enjoy this HBR Classic. Clayton M.

A force is a push or a pull. For example, when you push open a door you must apply a force to the door. You also must apply a force to pull open a drawer. You cannot see a force but often you can see ...